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Online casino complaints

You can online casino complaints if you disagree with the gambling business about the outcome of online casino complaints gambling transaction, or about online casino complaints service you have received from them.

The Gambling Commission uses cookies to make the site simpler. Find out more about cookies. Home For the public Your rights. Complain to a gambling business You can complain if you disagree with the gambling business about the outcome of your gambling transaction, or about the service you have received from them. For example, your complaint might be about: How to complain You should complain directly to the gambling business first of all.

Check any terms and conditions that are linked to your account or your gambling transaction. You can find how to contact them, and their complaints procedure on their website. You can also complain in person at the premises betting shop, arcade, bingo hall, casino.

You can also use online casino complaints register of licence holders to find the head office address. Follow their complaints procedure. Tell them all the information about your complaint, including dates, times and amounts. Share any evidence you have to support your complaint. Make sure you keep a copy of everything that you tell them. They will follow their complaints procedure and investigate your complaint. When the investigation is complete, they will tell you the outcome of your complaint.

If you are not satisfied with the outcome, you have the option to take your complaint to an alternative dispute resolution body ADR. You will not have to pay to use the ADR. You must have gone through the gambling businesses own complaints process before you go to the ADR. You can only use an ADR that the business has agreed to. Also see Also see Alternative dispute resolution ADR What to look at before gambling Tools to help you control your gambling How do I complain about the National Lottery.

Gambling Commission About us Careers eServices Subscribe to newsletter. Also see Gambling-related legislation Register licence online casino complaints Other useful organisations Responsible gambling.

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